Is your company getting the value from your management systems that you expect? If not, ABS QE may be able to help.
We have structured our services to make sure that customers make the best business decision when they choose to work with us, since they maximize the investment made in management systems through our proprietary Return on Certification™ (ROC) approach. The expertise of our auditors, the professionalism of our audit processes, the knowledge of what drives value in each industry, and our global reputation for technical leadership help maximize your Customer Satisfaction, Savings, and Increased Credibility. Our automated processes, transparent fee structure, and industry expertise help minimize Time Invested, Fees, and Internal Costs. We complement the ROC approach with a superior level of customer service.
Surveys of customers both obtaining new certifications and switching to ABS QE from other registrars show a similar pattern. They believe in the intrinsic value of third-party certification; they want to get the most for their investment in this process; and they trust ABS QE to deliver for them. We would like to earn the same trust from you.
ABS Quality Evaluations has been the registrar for the Performance Chemicals' ISO 9001-based Quality Management system since 1995, and it has been a very positive relationship. Three areas of their program have been particularly helpful to our business, namely: 1) audit operations, 2) customer service, and 3) the surveillance audit process.
Over the years, the audit operations group has worked with us to optimize audit duration and audit frequency. This was particularly important when some of our sites went from individual site certificates to becoming part of one overall business certificate. With the cooperation of ABS QE, we were able to cut audit duration and frequency in half. As additional changes have occurred to our business, ABS QE has worked with us so that the audit requirements remain current with the existing business operations.
The customer service personnel are very responsive to our requests. Audit scheduling is hassle free and ABS QE always accommodates any special audit requirements or requests for particular auditors. In those cases where issues do arise, a quick resolution is almost always achieved for a particular problem.
Most importantly, I believe that they audit to the "spirit of the standard" rather than just to the "letter of the standard." In short, they are genuinely interested in making sure that our quality management systems are in place and working effectively for our business. This is just as, if not more, important to them as ensuring that we meet all of the technical requirements of the standard. The net effect of this philosophy is that our employees understand if a nonconformance is identified it is important, and we need to deal with effectively and in a timely manner.
Gene Daumit, Quality Manager
BASF Corporation
ABS QE has been a consistently responsive certification partner for Siemens Enterprise Networks (SEN) division for the past 10 years. One example that has been very important to us is that they honored our request to maintain continuity by keeping at least one of their people involved in our account, year over year. That has proven its worth by SEN not having to re-educate their audit team every year on our complex, multi-site quality management system and having an ABS QE representative who can act as an in-house mentor for each year's audit team. That consistent interface has also given us a knowledgeable contact to work with in planning the annual audit by ABS QE.
Jack McCormack, Director of Quality
Siemens Enterprise Networks Division
On behalf of Guide's executive staff, Guide's five locations, Guide's management team, and all members of the Guide organization, and especially Rusty McClanahan and I want to express a sincere appreciation to all of you, and the ABS QE team, for our recent visit and discussion.
A special thanks to Mr. Marouni and Ms. Gonzalez for taking time out of their busy schedules and being such great hosts.
We found the meeting to be extremely beneficial and informative. Once again, ABS QE proves that it is a world-class organization with world-class people.
While ABS QE is a leader in certification bodies, it is also THE leader, and benchmark, in customer focus. That is readily apparent and transcends in all levels of ABS QE. Outstanding client service...absolutely outstanding!! And Guide Corporation sincerely appreciates that.
We look forward to transitioning to the new TS standard...and Guide is very proud to have ABS QE as a part of that. Thank you again very much.
Stevin Kestner, Quality Director
Guide Corporation
Working with ABS QE has proven to be a valuable partnership. Their highly skilled, experienced auditors provide us with outstanding service and keen insight, helping us drive improvement in our daily operations. As we have expanded our management systems to include ISO/TS 16949, ISO 14001, and now OHSAS 18001, ABS QE has provided us integrated audits that both support our integrated system approach and reduce the time and costs associated with maintaining certification. Their excellent training classes have allowed us to develop and maintain systems that add value to our bottom line. It's always a pleasure doing business with ABS QE.
Karen Reaume, Management Systems Coordinator
Worthington Industries
For several years now, our division has had a very positive business relationship with ABS QE. Throughout ABS QE's organization, regardless of where the telephone calls request have gone, the responses have always been smooth, quick and handled in a way to promote and exceed client satisfaction. It is no secret to our organization that the workforce at ABS QE is professional and strives on it.
David R. Jones, Quality System Manager
Delphi Thermal & Interior
The auditors from ABS QE make the ISO audits a pleasure, no matter what they find they are only too willing to help find a solution that helps the auditee to determine corrective action. ISO accreditation is a necessary requirement in our business and ABS QE has consistently guided us in the right direction.
Harvey McCallum
ICS Triplex Inc.
MIC Group has engaged ABS QE since 1994. ABS QE has been associated with two of MIC Group’s manufacturing sites, and has proven itself as a supportive partner in our quest for excellence. We have systematically rotated through a good number of their auditors and found them all to be extremely capable. With each visit, we are always left with several good ideas for improving our quality processes. We would highly recommend ABS QE to anyone who is striving to maintain and/or further develop their quality program.
Bert Atkinson, Vice President – Quality
MIC Group
