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Implementing and Internal Auditing ISO 9001:2008 in Education Using ISO IWA-2 - 2 Days
Who Should Attend:
- Personnel responsible for auditing quality management systems ISO 9001 and/or IWA 2:2007 based on auditing guidelines ISO 19011
- Personnel responsible for developing, implementing and improving quality management system or pursuing ISO 9001 certification in private or public sector organizations, e.g.
- State and local agencies, e.g. Regional Education Service Centers
- School districts,
- K-12 schools,
- Teacher training centers
- Vocational/technical schools/colleges
- The educational management responsible to lead or support programs to improve quality of teaching and learning
- Educationists involved in teaching, assessment and evaluation of students, course design or curriculum development
- Trainers in non-educational organizations
- Quality professionals servicing educational institutions
DAY 1
Course Description
- Challenges in implementing generic ISO 9001 model in education
- Baldridge and ISO solutions for education sector; a comparative study
- Relationship of ISO 9001 with ISO IWA-2:2007
- Eight quality management system core (generic) principles; four additional education specific principles
- Process and system approach to quality management with particular reference to education
- Core and sub processes in educational institutions
- Equivalents of ISO 9001 Terms and Definitions for direct application in education field
- Clause by clause explanation of ISO 9001 for implementation in educational institutions using ISO IWA-2 guidelines
- Quality tools, measures and records used in educational processes
- Developing Process (Turtle) diagrams for effective implementation of educational processes
- Self assessment for compliance with ISO 9001-2008 and IWA-2:2007
- Certification options
Upon successful completion of Day 1, delegates will have been provided with:
- An overview of difficulties in application of generic quality management models in education and initiatives from Baldridge Awards and ISO
- Understanding of how to use ISO/IWA-2 for application of ISO 9001 standard in education or training
- A review of the eight quality management system core (generic) principles and an understanding of the four additional principles specific to educational/training institutions
- An understanding and explanation of IWA-2’s design objectives of achieving or improving effectiveness of the delivery and continual improvement of education
- An understanding of the education equivalents of the terms and definitions used in ISO 9001
- Over 200 explanatory points included in ISO IWA-2 for implementing ISO 9001 requirements in education
- Understanding of the process and system approach
- A review of the four major educational processes (education design, curriculum development, education development and assessment of learning) and associated sub-processes
- Ability to differentiate between similar processes; example, delivery of education VS. delivery of instruction
- Ability to develop list of processes, measures, records and tools applicable to participants own area of work
- Examples of processes (50+), measures (25+), records (70+) and analysis tools (20+) found in a typical educational institution
- Ability to develop Process (Turtle) diagrams for effective implementation
- Process (Turtle) diagrams for the four core educational processes
- Self assessment questionnaire and overview of internal auditing
- Information about ABS-QE Certification to ISO 9001-2008 with ISO / IWA-2: 2007
DAY 2
Course Description
- Definitions and types of audits
- Audit document
- Clause by clause detailed review and interpretation of IWA2*
- Roles and responsibilities
- Process based auditing
- Turtle diagrams*
- Pre-audit activities
- Planning the audit
- Conducting the audit
- Sources of objective evidence*
- Audit techniques and tools
- Writing non-conformances*
- Auditing for value addition
- Closing and reporting audit
- Corrective action follow-up
- Handouts: examples of Turtle diagrams, check lists, audit reports
* These are scenario-based team or individual activities
Upon successful completion of Day 2, delegates will have been provided with:
- Understanding of the types and objectives of audits
- Understanding of auditor roles and responsibilities
- Ability to perform process based auditing
- Ability to prepare audit plan
- Ability to conduct audit
- Understanding of audit techniques and tools
- Ability to write non-conformances for value addition
- Ability to conduct opening and closing meetings and reporting audit
- Ability to follow up audit findings for corrective actions
- Handouts: examples of Turtle diagrams, check lists, audit reports
E-mail bbyall@abs-qe.com for a schedule of public training or to arrange on-site classes.
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